Complaints and Grievances

Effective 13 November 2026

We want to hear when something has gone wrong. Customers, suppliers, website users, members of the public and our own people can raise a complaint or grievance with us, and we will deal with it fairly and promptly.

1. What you can raise

Product, delivery or service complaints and warranty claims.
Concerns about how we have handled your personal information.
Concerns about ethics, bribery, safety or the environment.
Grievances from suppliers or workers.

2. How to raise it

Email mail@techincresearch.com with "Complaint" or "Grievance" in the subject. Tell us who you are, what happened, when and where, any order or project number, and the outcome you are seeking. Attach any supporting documents or photographs.

Ethics concerns can be marked "Ethics – Confidential" and may be raised anonymously, although an anonymous report can be harder to investigate.

3. What happens next

We acknowledge your complaint within 5 working days and name the person handling it.
We investigate and aim to give you a full response within 30 days. If we need longer, we tell you why and when to expect an answer.
Warranty claims are handled under our Terms of Sale or your contract.
Privacy requests and complaints are answered within the time limits set by data protection law.

4. Escalation

If you are not satisfied with our response, ask for your complaint to be reviewed by senior management. The review is carried out by someone not involved in the original decision, and the Chief Executive Officer is informed of every escalated complaint. You may also contact the relevant regulator, such as a data protection authority for privacy matters.